Refund policy

We want you to love your purchase, but if something isn’t right, we’re here to make it right 💖

✅ Returns

• You can request a return within 30 days of receiving your order.

• The product must be unused, in original packaging, and in the same condition as you received it.

• The customer is responsible for return shipping costs, unless the item is defective or we made a mistake.

💸 Refunds

• Once your return is received and inspected, we’ll email you to confirm approval.

• Approved refunds are processed to your original payment method within 5–10 business days.

• If your refund hasn’t appeared yet, please check with your bank or card provider first before contacting us.

🚫 Non-Returnable Items

• Sale items or promotional discounts

• Intimate or hygienic products (like underwear, cosmetics, etc.)

📬 Need Help?

If you have any questions about returns or refunds, contact our lovely support team anytime:
📧 support@keenova.fashion